Leveraging AI for Organizational Resilience: Insights from Literature

Résumé

Artificial Intelligence (AI) plays a growing role in enhancing organisational resilience, a field garnering high interest in academic and practical research. This paper presents a literature review examining the impact of AI on organisational resilience (OR). Organisational resilience denotes the ability of organisations to predict, adjust to, and recover from unexpected turbulences and disruptions. Through this study, we screened current theoretical and empirical contributions to the relationship between AI and resilient organisational practices. Numerous studies confirmed that AI boosts resilience by optimizing risk management, refining decision-making amid ambiguity, and automating critical operations. Additional studies underscore how AI helps strengthen organizational knowledge by facilitating predictive analytics, allowing firms to identify subtle indicators and future trends and foresee imminent crises and uncertainties more effectively. Nevertheless, the literature also highlights certain constraints and limitations, especially regarding excessive reliance on technology, which may compromise human adaptability and the capacity for innovation in novel circumstances. In conclusion, although AI is a powerful tool for enhancing OR, its implementation needs to be accompanied by robust human and organisational methods to achieve optimal efficacy.